Shipping policy

Delivery Lead Times:

Domestic shipping:

  • We have a lead time of 7-10 working days on all personalized orders, excluding shipping lead times. 

  • All made-to-order items have a lead time of 10-15 working days.

  • Our national flat rate shipping fee is R150.

  • Expedited delivery can be arranged in advance. please email us at orders@topdrawercollection.com

International shipping:

  • We have a lead time of 10-15 working days on all personalized orders, excluding shipping lead times. 

  • All international shipments are dispatched via DHL. Shipping charges will calculated at checkout.

Custom orders: 

  • For all custom, made-to-order items, we have a lead time of 15-20 working days on all orders, excluding shipping lead times. 

 

Local shipping procedure

Local Shipping within South Africa is charged at a flat rate of R150. Our products are shipped from our warehouse in Johannesburg and delivery times may vary depending on location. You will receive an email as soon as your order has been shipped. The email will include a tracking number and link to where you can track your order.

Delivery lead time is one-three working days, with the exception of outlying areas which may go up to five working days. During sale periods, dispatch times may increase and shipping transit may take up to four working days.  All packages must be signed for when delivered – please make sure that when making your purchase, you provide either a work address or an address where there will be somebody to sign between working hours. We cannot ship to PO Box numbers or to farms. If you live on a farm, please provide your closest PostNet address to which we can send your package. 

At Top Drawer Collection we make use of a handful of South Africa’s best couriers, namely,  The Courier Guy and Fastway Couriers, to ship all our packages at a flat rate of R150.00. They are both the most recognized and well-known courier services in SA and they offer great service. Once your package has been delivered to them it is out of our control and they will be responsible for the delivery to you. Top drawer Collection is not responsible if your order has not been delivered by the estimated delivery date once we have handed your parcel over to our courier service. If there is a delay in the delivery (due to strikes etc.) there will not be refunds, nor is Top Drawer Collection responsible for any lost or damaged parcels. Please make sure that the shipping address provided is correct. We will not be held responsible for parcels going missing because we have not received the correct address.

Please note that once the parcel has been handed over to the courier we are not responsible for theft/loss/damage during transit. Please kindly contact us if you wish to insure your package. We, unfortunately, have no control over a parcel that is with a 3rd party (courier). We are also not responsible for duties or taxes. 

International shipping procedure

We ship internationally using DHL as chosen at our complete discretion and amended from time to time for all orders outside South Africa. All shipments should have a DHL Tracking number. 

International orders are charged for using the DHL shipping calculator based on your location and weight of the parcel. This will be calculated at check out. Packages may incur delays and/or additional taxes and duties when shipped to countries outside of SA.

Top Drawer Collection makes every effort to ensure a smooth delivery; however, we do not take responsibility for any delays and/or additional taxes and duties charges that may be applied via customs and duty offices in the receiving country. As the recipient, you are liable for all import taxes and duties and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. Please see below guidance for thresholds where duties and taxes are payable. This information is provided as guidance only and is in no way binding.

Threshold Value For No Duty / Tax Collection

  • Italy – 150 EUR

  • Malaysia – 500 MYR

  • New Zealand – GST of 15% applies to all imported items (no threshold)

  • Singapore – 400 SGD

  • Spain – 150 EUR (Customs duties), 22 EUR (VAT)

  • Sweden – 150 EUR (Customs duties), 22 EUR (VAT)

  • United Kingdom – 150 EUR (Customs Duties), 15 GBP (VAT)

  • United States – 800 USD

 

Pre-orders shipping procedure

We provide an approximate delivery date for pre-orders. Please note that these dates are an indication only and whilst we aim to deliver on schedule we are not responsible or liable for any delays that may occur from time to time. We accept no fault or liability for any losses you may incur due to a delay. If you have any further questions regarding shipping please contact info@topdrawercollection.com