Returns Poliocy

Please read our return and exchange policy carefully before you make your purchase. If you have any queries please do not hesitate to contact us at info@topdrawercollection.com

Terms of returns and exchanges

At Top Drawer Collection, we take great pride in our reputation for quality and great fit. We hope you love your order as much as we do! If you wish to make a return, please follow the steps below:

1. Please pop us an email at orders@topdrawercollection.com, with “Return + Your Order Number” as subject, to tell us you will be returning your purchase and give us a brief description detailing why (sizing, fit etc - your feedback means A LOT to us!) . Please try to log your exchange via email well before 30 days to give yourself enough time to get the return process started and item back to us within the above time frame.
2. Returns must be received back to us within 30 days of receiving your order to receive an EXCHANGE or CREDIT NOTE. (Should you receive a credit note from Top Drawer Collection, it will be valid for one year from the order date). Please note, the client is responsible for the cost & process of getting the order sent back to our HQ, as well as the collection of any replacement if applicable.
3. Any garments received outside of this time frame will be returned to the customer and an exchange or credit note will not be issued.
4. In order to make a successful return, the garment must be in an original, unworn condition and remain the original packaging.

Please take care when selecting color and size. To ensure you choose the correct size, please click the link below to view our size guide. Any further queries can be answered at info@topdrawercollection.com.

Please note that we do not accept refunds or exchanges on personalized sleepwear sets. If you have purchased sleepwear without any custom embroidery, you are welcome to a store credit or exchange. Unfortunately, we do not offer refunds unless there is a manufacturing error or damage that occurred internally. In the case that embroidery damage occurred internally, please note that we need to be made aware of any said damage within 48 hours of receiving your order, and the garment must be returned to our head office within 30 days from receiving your order.

Please note that: Top Drawer Collection checks the quality of every product prior to dispatch. In the unlikely event of a fault, Top Drawer Collection will first offer to repair any minor faults. Please contact us by email at orders@topdrawercollection.com. Your email to us must disclose the fault in the item along with photographic evidence and must supply proof of purchase. This must be made within 48hrs of the product/s being delivered. If deemed faulty by Top Drawer Collection the client must return the product/s within 30 days of receiving your order. Top Drawer Collection will only offer to replace or refund your order where the item has demonstrated a major fault that cannot be repaired by us and that the damage is due to factory default. No exchanges or refunds will be offered if we deem that the damage to the item was caused in any way by the client.

Promotional terms and conditions

Reduced products are not eligible for return, including non-personalised items.

For promotions which involve a complimentary item, said complimentary item cannot at any stage be exchanged for another item, nor refunded or returned due to a product fault.