free nationwide shipping on orders over R2500.
FAQ'S
frequently asked questions
Orders & shipping
How does sizing work?
Our sleepwear sizing is standard, however if you are between sizes or unsure, we recommend going up a size for comfort.
We have compiled accurate sizing guides for each product on our sizing guide page. Please be sure to check your size before hand as we do not do any exchanges or returns based on incorrect sizing.
Can I mix & match top and bottom sizing?
All of our sleepwear is manufactured and sold in corresponding sized sets. Unfortunately we cannot mix and match top and bottom sizes. We recommend going for the larger size for comfort.
How does the waitlist work?
If the set you’d like to order is out of stock, please add yourself to the waitlist whereby you will receive exclusive launch dates, promo codes and access to our priority access passwords that will allow you to shop 15 minutes before our product launches and restocks go live on our website.
Can I return an item?
Please select carefully as we do not accept refunds or exchanges on personalised sleepwear sets. If you have purchased sleepwear without any custom embroidery you are welcome to an exchange.
Top Drawer Collection will offer clients an exchange or refund if we deem items to be faulty but not if the damage is caused by the client.
Please email info@topdrawercollection.com with photos of the fault. This must be made within 48 hours of the product/s being delivered. If deemed faulty by our team the client must return the product/s within 7 days of delivery.
In the event of an item that has not been personalized and an exchange needs to be done, customer is liable for the arrangement of courier to return item to us for exchange.
How long does delivery take?
Once your order is paid for you will receive a confirmation email with your order number. The next time you will hear from us will be with your tracking details, within our lead time of 5-10 working days. Please note that no further communication is made between these two emails. If you have any questions in that period, please feel free to email us at info@topdrawercollection.com.
South African orders have a 7-10 working day turn-around time, with a current additional 3-5 working day delay due to covid delays and restrictions.
International orders have a 15-21 working day turn-around time, with a current additional 3-5 working day delay due to covid delays and restrictions
Will I pay duties on my international order?
Packages may incur delays and/or additional taxes and duties when shipped to countries outside of SA.
Top Drawer Collection takes every effort to ensure a smooth delivery however we do not take responsibility for any delays and/or additional taxes and duties charges that may be applied via customs and duty offices in the receiving country.
As the recipient, you are liable for all import taxes and duties and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.
How do I care for my garment?
We have spent quality time learning how our garments like to be loved and have created a very specific care guide. Please follow the care guide when washing your garment, unfortunately we will not be liable to any damages occurring to your garment from negligent washing.
Cold hand wash/gentle cold machine wash
Wash dark colors seperately
Use as little detergent as possible
Lie flat to dry
Cool iron inside out
Do not bleach or use detergents with a bleaching agent
Do not tumble dry
Do not dry clean
A little love
Account Info
Do I have to create an account?
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
How do I change my account password?
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.